I called Qwest today, ready to chew out whoever answered the phone.
I was MAD.
Madder than I have been in a really long time.
It was 10 after 12, and the phone repairman had again, not shown up in the time stated.
We had gone without service from last Sunday until last Friday, and then lost service again on Sunday.
A grand total of 10 days without full phone service.
Within a minute of being on the phone, Melinda had not only reassured me that she would help this problem be resolved in a positive manner, she also hung up and called me back twice so that she wouldn't use up my sacred Tracfone minutes keeping me on hold. (That was actually HUGE to me!) She tracked down the repairman, gave me a timeline for the repair today, and gave me a credit on my account for the "service" this month. To cinch the deal, we had an enjoyable conversation and she ended it by giving me a contact e-mail to reach her *if* any the problems resurface.
She should teach others how to give great customer service!
She made my day!